Refund Policy

Refund Policy

Seafarers.Pro

Operator: DOSURVEY MChJ (limited liability company), Republic of Uzbekistan

Effective Date: 17 August 2026

https://seafarers.pro | legal@seafarers.pro

1. Who this policy applies to

This Refund Policy applies to paid subscriptions for the Seafarers.Pro Service sold by DOSURVEY MChJ. Card and subscription checkout is processed by Paddle.com Market Ltd as Merchant of Record. Approved card refunds are issued by Paddle to the original payment method.

We do not sell via Paddle to buyers located in the Russian Federation or the Republic of Belarus.

2. How to request a refund

Email legal@seafarers.pro from the address used at checkout or on the account. Include:

Company / account name;
Paddle receipt or transaction ID (if you have it);
The plan and billing period;
The reason for the request.

We aim to respond within five (5) business days. You may also contact Paddle support for checkout-related payment issues.

3. Consumer cooling-off (14 days)

If you are a consumer and mandatory law in your country gives you a right to withdraw from a distance contract, you may cancel within fourteen (14) days of the purchase and receive a refund, unless you have expressly requested that we start the Service immediately and acknowledged that you lose the withdrawal right once performance has begun.

If you have already used the Service substantially during that period (for example, created operational crew or vessel records, run payroll, or exported compliance reports), we may refuse a cooling-off refund except where the law still requires one.

4. Business subscriptions (SaaS)

For business customers, fees are generally non-refundable once the Subscription Period has started and the Service has been made available, except:

Unused prepaid time after we cancel the Service for a reason other than your breach;
A duplicate or clearly erroneous charge;
Where we cannot deliver the Service for a material period for reasons within our control;
Where applicable law requires a refund.

If we approve a goodwill refund for unused prepaid time, we calculate it pro rata from the date we receive your request (or the date access is disabled, if earlier). Annual plans are billed as ten (10) months; unused months after that calculation may be refunded.

5. What is not refunded

Unless required by law, we do not refund:

Periods already used;
Add-ons or usage that has already been provisioned (including CrewSync Edge once activated for a vessel);
Failure to cancel before the next renewal, if we provided access for that period;
Chargebacks raised instead of contacting us first (we will contest abusive chargebacks).

6. Cancellation and renewals

You may cancel auto-renewal at any time in the application billing settings or by emailing legal@seafarers.pro. Cancellation stops future charges; it does not by itself create a refund for the current period. After cancellation you keep access until the end of the paid Subscription Period, unless we agree otherwise.

7. How refunds are paid

Card refunds are processed by Paddle to the original payment method. Bank processing times are typically 5–10 business days after Paddle issues the refund. We do not refund to a different card or to a third party.

8. Contact

Company: DOSURVEY MChJ, Republic of Uzbekistan
Email: legal@seafarers.pro
Website: https://seafarers.pro
Terms: https://seafarers.pro/p/terms
Privacy: https://seafarers.pro/p/privacy

Seafarers.Pro

legal@seafarers.pro | https://seafarers.pro

Updated: August 17, 2026